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From One Solar Kit To Three Orders: An Italian Customer's Energy Journey With Lionshee
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From One Solar Kit To Three Orders: An Italian Customer's Energy Journey With Lionshee

Views: 13     Author: Lionshee Marketing Dept.     Publish Time: 2026-08-18      Origin: Lionshee Marketing Dept.

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From One Solar Kit To Three Orders: An Italian Customer's Energy Journey With Lionshee

REPEAT-ORDER SOLAR AND STORAGE PROJECT | ITALY

An Italian homeowner expanded an initial flexible-panel solar kit through repeat orders, a friend referral and a second-home storage project.

Customer delivery, completed installation and referral conversation

Project highlights: delivered panels, completed installation and testing, and a later referral request for a friend.

LOCATION
Italy

REPEAT ORDERS
3 separate orders

PROJECT MILESTONES
Delivery · installation · testing

RELATIONSHIP GROWTH
Friend referral · second home

Project Background

An Italian homeowner began with a lightweight balcony solar kit and later expanded to two storage-ready configurations through three separate orders. The project developed from initial product consultation and delivery to successful installation, positive feedback, a friend referral and a repeat system for a second home.

Questions and Matching

First Order

Delivery and Testing

Friend Referral

Second-Home Repeat

1. From Practical Questions to the First Order

The early conversation focused on real household use cases, suitable power levels, price and shipping. The customer asked whether the system could run an 1800 W resistive load, then 4000 W, then a 1500 W hair dryer or water heater, and what shipping to Italy would cost including customs.

Rather than beginning with storage, the customer selected a simpler entry configuration: four 240 W flexible solar panels and one 800 W microinverter. This gave a lower-complexity way to start using the equipment before considering a larger storage-ready system.

Early customer consultation and product inquiry

Early project consultation covering practical use cases, product selection, pricing and delivery before the first order.

2. Delivery, Installation and Testing

Following the first order, the customer shared photographs of the delivered packages and flexible panels, and asked about the inverter and cable that shipped separately. A later update showed the completed installation and confirmed that the equipment had arrived and been tested successfully.

Customer package receipt photos


Package receipt: customer photographs of the delivered cartons.

Flexible panels after delivery


Panel arrival: the customer photographed the flexible panels and asked about the separately shipped inverter and cable.

Installed system and testing confirmation


Installation and testing: "Perfetto, tutto arrivato e provato" — "Perfect, everything arrived and was tested."

3. Positive Use Led to a Friend Referral

"Everything works very well."

In a later conversation, the customer referred back to the earlier system, confirmed that it was working very well and asked about adding storage. The customer then requested a quotation for a friend: "Per questo preventivo ok lo prenderò per un mio amico."

Customer feedback and quotation request for a friend

Customer feedback confirming successful operation, interest in storage expansion and a quotation request for a friend.

4. A Similar System for a Second Home

The relationship continued beyond the friend referral. The customer later requested the same type of 800 W solar-storage system with four panels for a second home and asked for a final price. The customer also confirmed a positive experience with the earlier installation.

"I was very satisfied with your product."

The customer wrote: "Mi faccia un ultimo prezzo lo devo installare nella seconda casa," followed by "Sono rimasto molto contento del vostro prodotto." The second-home project demonstrates how a successful initial installation supported a larger repeat purchase.

italy-customer-feedback-excerpt (2).png

Customer request for a similar storage system for a second home, together with positive feedback on the earlier installation.

Three Orders in Context

Order

Customer relationship stage

Configuration

Order 1

Initial solar purchase after product and use-case discussions

4 × 240 W flexible panels + 1 × 800 W microinverter

Order 2

First storage-ready follow-up configuration

4 × 240 W flexible panels + 1 × 800 W microinverter + 1 × LS-H1600 Hub + 2 × LS-L1024 batteries

Order 3

Configuration repeated for another residential project

Same configuration as Order 2

Across the three separate orders: 12 flexible panels, 3 microinverters, 2 Smart Solar Hubs and 4 modular batteries. These totals cover multiple residential installations, not one combined system.

Why the Customer Relationship Continued

  • The solution was matched to the customer requirements and expanded over time.

  • The customer documented package receipt, installation and successful testing.

  • Positive operating experience led to storage interest and a quotation request for a friend.

  • The later second-home project provided a clear application for the repeated configuration.

  • The progression from initial order to referral and second-home repeat purchase reflects long-term customer confidence.

italy-order-count-conversation.jpg

Customer clarification that eight panels covered four units in the first order and four in the second order.

LIONSHEE Residential Solar and Storage Solutions

LIONSHEE supplies flexible solar panels, microinverters, Smart Solar Hubs and modular LiFePO4 battery systems for balcony solar, residential retrofits and distributed energy storage. Solutions range from lightweight plug-and-play solar kits to storage-ready systems with mobile monitoring and scalable battery capacity.

Component

Key specification

240 W flexible solar panel

240 W, monocrystalline, 17.55% efficiency, 1150 × 1090 × 2 mm, 2.6 kg, IP67 junction box, bends up to 120°

LS-800Mi microinverter

800 W AC at 230 V, two independent MPPTs, 96% peak efficiency, IP67, max DC input 60 V, 280–550 W per channel

LS-H1600 Smart Solar Hub

1600 W output, 2 × 800 W PV inputs (12–60 V, 25 A each), MPPT 99.90%, peak conversion 98%, WiFi / RS485 / CAN, IP65, −20°C to 65°C

LS-L1024 Power Box

1024 Wh per module, 51.2 V LiFePO4, stackable to six units for 6144 Wh, 6000 cycles, IP65, 5-year warranty, CE / ROHS / MSDS

LIONSHEE residential solar and storage solution

LIONSHEE flexible solar and modular storage solution for residential applications. Application image, not a photograph of this customer's installation.

Plan Your Solar Storage Project

Whether you are starting with a compact balcony solar kit or planning a modular storage upgrade, LIONSHEE can match the generation, energy management and battery components to your project.

Browse balcony solar systems, solar panels, microinverters, smart solar hubs and storage batteries, or download datasheets from the download page.

Or email jack@lionshee.com directly with your appliance list and target configuration.

All customer messages and photographs in this article are published with the customer's permission. Product specifications are taken from the July 2026 LIONSHEE datasheet revision for each model.

Shenzhen Longsheng Energy Technology Co., Ltd
Professional in balcony solar storage system
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